Call Centers

A Listmania! list by Serra L. Williams (Charlotte, NC)
(REAL NAME)   
 
Inspiring Call Center Performance
1.  Inspiring Call Center Performance by Dan Coen
$24.95
5.0 out of 5 stars See all reviews (2 customer reviews)
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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
2.  Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Lori Bocklund
$26.37   Used & New from: $12.93
4.7 out of 5 stars See all reviews (23 customer reviews)
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Building Call Center Culture
3.  Building Call Center Culture by Dan Coen
Used & New from: $29.98
4.2 out of 5 stars See all reviews (18 customer reviews)
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Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty-Minute Series)
4.  Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty-Minute Series) by Lloyd C. Finch
$13.67   Used & New from: $6.28
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Call Center Agent Motivation and Compensation: The Best of Call Center Management Review
5.  Call Center Agent Motivation and Compensation: The Best of Call Center Management Review by E. Arrington
Used & New from: $3.99
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
6.  ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals by Brad Cleveland
$24.95   Used & New from: $5.12
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Call Center Recruiting and New Hire Training
7.  Call Center Recruiting and New Hire Training by Greg Levin
Used & New from: $8.83
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Call Center Sample Monitoring Forms
8.  Call Center Sample Monitoring Forms by various
$49.95
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Author
Serra L. Williams (Charlotte, NC)