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The Myth of the Paperless Office
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Editorial Reviews
Review
"If you wish to read anything at all on office management, read this book."
-- Guardian UK
"The authors approach their subject with academic rigour, observing real organisations to find out how people like to work."
-- Financial Times
"The case for paper is made most eloquently in The Myth of the Paperless Office...."
-- Malcolm Gladwell, The New Yorker
Product Description
2002 IEEE-USAB Award for Distinguished Literary Contributions Furthering Engineering Professionalism
Over the past thirty years, many people have proclaimed the imminent arrival of the paperless office. Yet even the World Wide Web, which allows almost any computer to read and display another computer’s documents, has increased the amount of printing done. The use of e-mail in an organization causes an average 40 percent increase in paper consumption. In The Myth of the Paperless Office, Abigail Sellen and Richard Harper use the study of paper as a way to understand the work that people do and the reasons they do it the way they do. Using the tools of ethnography and cognitive psychology, they look at paper use from the level of the individual up to that of organizational culture.
Central to Sellen and Harper’s investigation is the concept of "affordances"--the activities that an object allows, or affords. The physical properties of paper (its being thin, light, porous, opaque, and flexible) afford the human actions of grasping, carrying, folding, writing, and so on. The concept of affordance allows them to compare the affordances of paper with those of
"If you wish to read anything at all on office management, read this book."
-- Guardian UK
"The authors approach their subject with academic rigour, observing real organisations to find out how people like to work."
-- Financial Times
"The case for paper is made most eloquently in The Myth of the Paperless Office...."
-- Malcolm Gladwell, The New Yorker
Product Description
2002 IEEE-USAB Award for Distinguished Literary Contributions Furthering Engineering Professionalism
Over the past thirty years, many people have proclaimed the imminent arrival of the paperless office. Yet even the World Wide Web, which allows almost any computer to read and display another computer’s documents, has increased the amount of printing done. The use of e-mail in an organization causes an average 40 percent increase in paper consumption. In The Myth of the Paperless Office, Abigail Sellen and Richard Harper use the study of paper as a way to understand the work that people do and the reasons they do it the way they do. Using the tools of ethnography and cognitive psychology, they look at paper use from the level of the individual up to that of organizational culture.
Central to Sellen and Harper’s investigation is the concept of "affordances"--the activities that an object allows, or affords. The physical properties of paper (its being thin, light, porous, opaque, and flexible) afford the human actions of grasping, carrying, folding, writing, and so on. The concept of affordance allows them to compare the affordances of paper with those of