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Complete Guide to IT Service Level Agreements: Matching Service Quality to Business Needs (1999/2000 EDITION)
 
 
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Complete Guide to IT Service Level Agreements: Matching Service Quality to Business Needs (1999/2000 EDITION) (Paperback)

by Andrew Hiles (Author) "A sign of a maturing technology is that it gets so deeply interwoven into the fabric of business, industry, government and society that existence without..." (more)
Key Phrases: help desk, service level agreement, Service Level Agreements, Customer Satisfaction Survey, Customer Account Manager (more...)
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