If the intended recipient of a gift certificate has not received it, we can help. In the case of e-mail gift certificates, it is possible that the recipient either accidentally deleted the e-mail or that they are blocking e-mail from Amazon.com. Users of ISPs such as AOL and Hotmail have the option of blocking all e-mail messages that originate outside of their domain. If the gift recipient's e-mail address includes one of these domains, please contact them first to make sure their e-mail is configured to accept e-mails from Amazon.com.

If you wish for us to reissue a gift certificate that you have purchased:

1. Click the Your Account link at the top of almost any page on our site.
2. Click the Go! button next to the View by Order box.
3. Sign in using the e-mail address and password associated with your Amazon.com account.
4. Once you've reached the order summary for your gift certificate order, click "Resend it!"
5. Review the information regarding the gift certificate to be reissued, and follow the instructions on the page.

We will contact you by e-mail once we have canceled the original gift certificate and issued a new one. Note: If you do not see a "Resend" button, please contact us.

If you wish for us to reissue a gift certificate that you have received, please "Contact Us" via the box on the right-hand side of this page with the following information:

• order number (if possible)
• recipient's name (or giver's name, if the recipient is contacting us)
• street or e-mail address to which the gift certificate was sent

We will contact you by e-mail once we have canceled the original gift certificate and issued a new one.

Please note: If the gift certificate needs to be sent to a different address, we must receive this request from the original purchaser of the gift certificate.