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9 of 10 people found this helpful
Factory-reconditioned? More like used right up until shipped to me.
on May 27, 2011
This is my first "very disappointed" experience with Amazon. This stapler can't be used. I'm sure Amazon will make it good, but it's a waste of time. My recommendation is avoid buying "factory-reconditioned, like-new" if your schedule is tight.
Here's the details. I received the box just minutes ago (day late but due to bad weather). It was well-packaged with no visible exterior package damage, but inside I was pretty shocked. The hammer looked liked-like new, but the stapler itself was a mess. Literally, there was saw dust all over the areas underneath like where the staples exit. Not just a trace but days or weeks worth of saw dust coating. Clearly it was never cleaned or was being used. Honestly, it looked like someone used it right up until they boxed it--like a demo unit or something. It had a gouge/nick in the metal foot that no doubt would scratch flooring just in handling the unit. Sure it could be filed smooth but.... But here's the real problem. On the one-piece metal-cast handle toward the bottom where it's flat and gets bolted to the stapler itself, there is a big crack. Good grief. How could anyone not see this??? Factory-recon like-new and inspected? Not a chance. This looks like it was used and abused right up to the day it was shipped to me. Waste of time hence the disappointment. Anyone in QC should have caught this and never let it be resold. A cracked handle is not only useless, it could be dangerous. The handle comes packaged separately from the stapler for shipping, so there's no way it got crushed in shipping.
Amazon does disclose:
"Note: This is a reconditioned power tool, meaning that the tool has been returned to the manufacturer for restoration to "like-new condition." Some reconditioned tools may have cosmetic blemishes."
It's not reconditioned, period. Saw dust all over it is not like-new nor is a cracked handle a cosmetic blem. Anyway, if you're patient I'm sure you'll be made whole but what an inconvenience. Otherwise, you might want to temper your expectations after my experience. Again, this is my first negative experience ever with Amazon but also my first time purchasing from company Tool King (seller).
UPDATE: Had a nice live chat session with Amazon rep. Leave it to Amazon customer service to make things right. I ended up buying new (paying $100+ more) but directly from Amazon.com vs. rolling dice with another recon replacement from Tool King. Can't risk another dud after this experience. Win some lose others.