Top critical review
34 of 47 people found this helpful
on January 18, 2011
The watch I ordered arrived on time and the transaction went smoothly. It was the aftermath that was tough to deal with. The watch was a Xmas present for my wife that did not receive it for nearly 3 weeks after the watch arrived. A few days after opening the box, and taking it out the box to wear, the band detached from where it connected to the watch itself. When I called for a return slip I was told that I had to send an email request to a manager to get an approval, because it was now past the 5 days they they allow for watch returns. 2 days later I was emailed a notice granting me 'permission' to return it but it had to be returned within 30 days of the initial shipment date. Now I had the biggest problem of all, if you add up all the days that went by because of waiting for the holiday, when she actually was able to open the present, the band falling apart, the permission to use a return form and actually sending that in, it was now 33 days after the shipment date. So... we gotta pay someone to fix it. Jomashop charges $32.00. My wife still has a unwearable watch.