Top critical review
Like Mr. Trump
on June 17, 2016
First of all, let me speak to the Amazon rule about not swearing. It’s ridiculous. Like Mr. Trump, I have “all the best words”, “I use all the best words”, but in this instance the stress-reducing quality of using a well-placed curse word can’t be replaced. So whomever reads this, make sure the majority of adjectives as you’re reading this (hopefully in Morgan Freemans voice) are all your favorite curse word.
On to “Thule”. It’s in quotes, because I don’t think it’s a real company.
“Thule” has a section on their website where they have a place to pick your vehicle and it will show you “exactly” what you are supposed to buy to go from a car with no rack on it, to a car with a full rack-rail and carrier of paddle boards. In theory, this is a great practice for a company to use on their website. In reality, this is absolute horse water and it doesn’t work at all. I put my info in, got a recommendation, then purchased the gear through amazon to utilize my prime delivery options.
I get the packages, then I go to start putting them on. Only to realize that I had picked the wrong cross-bars for the foot pads that I got. This was my mistake because of the poor layout of their website. So, I returned the bars and found the correct ones. I have those shipped. Those arrive and fit the foot pads. GREAT! I begin to put THOSE on the car, and I cant get it to crimp TO the car for some reason. I call Thule customer line. I get a gal named Michelle after being on a hold for a literal 23 minutes. When I get her, I tell her my predicament and ask her what I am missing. She says that I didn’t get one more kit, the “fitkit” I say great, which one do I need. She asks “what have you already purchased, and what car are you fitting this to”. I tell her exactly the model what I have (footpack460R and aeroblade43) and what car. She says, “fitkit 4049, and you’re all set” I say thanks, she does her exit script response, and Im off. I order the fit kit ONE DAY shipping to get this absolute donkey ache off my back once and for all.
I get home and they’re there. So I take one out and realize that this is it, this connects to the car correctly…I think. FINALLY! I have what I need. Little do I know as Im following the IKEA-esque directions, I see that a machined, threaded hole that should be in the middle of the bar at the bottom of the foot pack 460R piece, DOES NOT EXIST. I am defeated yet again that this is not working. Im at a loss for words from the ill-equipped customer service, the terrible website, and the many returns that I have had to make all to save some money.