Most helpful critical review
18 of 19 people found the following review helpful
WARNING: Make sure you change filters as suggested.
on July 28, 2011
I agree with the other reviewers about the benefits of using filtered water to increase the life of these filters. When you empty the fountain to clean it, I found it best to just take out the filter and give it a quick rinse too. I completely clean the bowl and filter once a week. I rinse the filter under warm water and have replaced it every 6 - 8 weeks. I begin to notice a slight film in the bowl, or the filter just begins to look old at about that time. It does capture any floaters in the water, in my case mainly cat hair and tiny cat food debris. The fountain was an instant hit with all of our cats. Two drink from the top fountain and the other three drink more from the bowl. They all go for the fountain water and no longer use their old water bowl at all. I believe these filters are part of the reason why they are loving the pet fountain itself, the other reason being the unique mini waterfall effect. This fountain and the filters have proven to be a great find.
**UPDATE** I have to edit my review from 5 star to 3. Switching the filter every 6 - 8 weeks seemed like it was working, but it ended up being a VERY bad idea. As mentioned above, I always used filtered water, meticulously cleaned out the pump & the clam shell casing, plus warm water washed the filter at least weekly, but after several months I noticed a build-up in the pump. I cleaned it out more thoroughly using Q-Tips and started switching the filters much more often. The damage was done though, the last time I opened up the "clam shell" pump case there was thicker, white scum that had collected IN the black pump unit itself. I tried cleaning it, but it was obvious the pump was ruined by it. At about that same time my 15 year old HEALTHY cat suddenly started losing weight, coat got dull, and she had some never before "chin acne." I took her to the vet and she was put on a stronger antibiotic. It took her over a month to start to improve. I can't help but think the cost-cutting idea I had of not switching out the filters as often as directed led to her health scare. She's back to great health again now, thank goodness. However, the fountain is no longer used by us. Great idea, loved by my cats, but I now believe it is VERY important to change out the filters weekly AS DIRECTED, even if using filtered water. That makes the product expensive to use and I lost enough trust in the fountain not to bother getting a replacement pump. Back to the plain stainless steel water bowl for my cat crew from now on.