Top critical review
196 of 215 people found this helpful
on November 28, 2011
Despite the reviews about the pump breaking, I decided to purchase the fountain based on the fact that the company posted that the chance of getting a defective pump was quite low, and based on the high price of other stainless fountains. It worked great and looked great for about 3 days. Then the pump stopped working. I called the manufacturer for the pump to get a replacement one. Before I even said anything, he gave me this speech about how they figured out the pumps weren't defective and it that the problem was the customers not installing the pump property. The representative argued with me and insisted that the pump wasn't broken and that I must have taken it apart just before it stopped working and didn't put it back together property (I didn't - I came home from work one day and it had already stopped working). I had a petmate fresh flow deluxe for 4-5 years, and only had to replace the pump once. I have 1 cat. I put that pump in there, and the big max fountain burned that pump up in about a day (it had been going for about 1.5-2 years in the petmate fountain). The product is clearly defective. I returned it and purchased the stainless steel drinkwell 360.