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Has been redesigned - Keep warm setting is a failure, company acknowledges the problem
on May 10, 2013
When using my new crockpot to serve my tomato sauce and meatballs warm at a volleyball tournament fundraiser, I noticed that on the keep warm setting the sauce was boiling. I had to rely on unplugging it and plugging it back in. The other 5 slow cookers there all worked fine.
I tested the crock pot at home, filling it to 3/4 full of water, getting it to 150 degrees on high, and then switching it to keep warm. 2-3 hours later it was 211 degrees!
I called crock pot, they said the design temperature for keep warm was 175 degrees and they sent me a replacement, Same problem. Sent me a third slow cooker, same problem (actually 215 degrees this time).
I called them again, had a long conversation with a rep that said they had to redesign the product to raise the temperatures to satisfy the FDA. She acknowledged that if they sent me more crockpots they were likely to have the same problem. And a higher end version would likely be the same.
Of course the only reason i bought this was that Americas test kitchen rated a sister product as the highest due to its ability to stay on temperature, and the product does exactly the opposite now...
This product may work fine for you if you are not using or relying on the keep warm setting, but if you are, I recommend finding and old one somewhere.