Top critical review
5 of 5 people found this helpful
Decent microscope, but customer service is lacking
on December 27, 2012
I received the item swiftly as amazon.com's prime delivery service once again is superb. The microscope is a good quality in built and function for the price. Built in camera and software is mediocre at best. The image on the computer is magnified compared to what is seen on the actual and live slide. The quality of image on the computer is once again mediocre. However, you have options to tweak the quality for a better resolution or image, but it does not change much. On the other hand, the actual image quality from viewing through the ocular lens is pretty clear and good.
I have been around various student microscopes, and I consider this to be a very good one. There are many options, though minuet, that can be helpful depending on your preference. For example, the focus knob lock. It allows you to lock in the course focus knob so that you can't accidentally bump or turn it once you get it in focus. Also, knobs on both sides is a plus. The stage has several other features that might be of use, the forward and backward movement.
The whole package comes with an ADDITIONAL halogen bulb and fuse if the original is blown, which can save you a little change in the long run. Although this item is fairly decent for the price and function, I do have negatives. On Amazon.com and microscopenet.com website, it states this microscope has the ability for 2000X. However, to do that, you will need the WF20X ocular lens, which they DID NOT SEND. So be careful to check your inventory when received. Moreover, there is no instruction book or manual whatsoever. You get a sheet that says you should go to a website to download it, and "if you are having trouble downloading it, please email" them. Well, THIS TELLS ME THAT THEY ANTICIPATE TROUBLE DOWNLOAD IT. Why not just print it out and include it instead of the hassle for the customer. I contacted Amazon.com and after a good discussion with the CSR, i concluded that I will contact the manufacturer first to see if they can send the missing WF20X; I contacted them via email once, and twice by phone so far. However, its been 2 days and I have not received a reply. I understand its the holiday season, therefore, I will give them another few days. I will update on the usage and customer service aspect later in a week or two.