Winter Driving Best Books of the Month Men's Leather Watches Learn more nav_sap_SWP_6M_fly_beacon The Suffers Explore Home Audio All-New Amazon Fire TV Grocery Valentine's Day Cards Bring a little greenery into your home Amazon Gift Card Offer girls2 girls2 girls2  Amazon Echo All-New Fire Kindle Paperwhite Shop Now SnS

There was a problem filtering reviews right now. Please try again later.

on August 23, 2012
I have been buying Dell computers for years. This is my fourth Dell laptop and I've had 3 of their desktop models. I know this is not their top of the line or even mid line, but I'm currently a student and, well, you probably know about a student budget.

Anyway, it came with tons of Dell programs installed which I don't need because the hog the memory and take forever to boot. But my real issue is that it keeps dropping the wireless internet connection. I bring up a site and surf around conducting my studies and then i click a link and it loads and loads and loads and never finishes loading. I have a feeling it is McAfee, preloaded of course (how else would these companies make money), which I will remove as a test. The point is that I should not have to tweak a brand new computer to make it work at all.

My mom and my sister each bought the less expensive Acer from Wal-Mart and they have had no issues, even on my network. The outside of the computer is better quality on the Acer as well. I have always loved Dell, but maybe its time to try something else.
11 comment20 of 20 people found this helpful. Was this review helpful to you?YesNoReport abuse
on August 23, 2012
My parents were in the market for new computers because they really needed new ones. They were still using HP desktops from 2001... They purchased two of these through my account here on Amazon for the free two-day shipping. Neither of them are tech savvy, so I helped them set up their new computers, transfer their photos, etc. This is a simple process with a USB flash drive or other external storage device. Considering what they were coming from, they are very happy with how fast their new laptops are. (I have a custom PC I built with Corsair SSD's in RAID 1 is hard to get any better than that. These are a lot slower than that, but decent for the 600 dollar price tag in my mind).

For being in the $600 range, this laptop is pretty good. The boot up is a little slow, but that is normal considering the 5400 RPM drive. The machine will slow down when multiple programs are trying to queue the HDD simultaneously, however there is more than enough storage for whatever they want and need to put on their computers. The battery life is about average; 3-4 hours depending on how you have the machine configured.

Both computers had no defects from the factory and Amazon had them packaged pretty well as usual. The Core i5 is more than enough processing power for what they are doing with the computer(s). I mean, common, a Core 2 Duo would be more than sufficient for word processing and checking email. My dad runs Quick Books along with a few other business programs for helping him manage his business, and the i5 has absolutely no problems running those programs either.

They wanted a model with a somewhat large amount of RAM from the factory so I would not have to open it up for upgrades very soon. Six GB of RAM is not the largest amount, but it is enough for the run-of-the-mill, everyday tasks. For some reason they do not want to trust me with opening up their computers....yet. I am in school getting an IT degree at the moment, so maybe they'll change their mind when I am certified; I don't know...

There was one difficulty with these laptops; both machines had this issue. This laptop comes with a 30 day free trial for McAfee's software. I decided to start from scratch and uninstalled the trial version. My mother still insisted on using McAfee Security Center where I recommended Norton, and while I was attempting to download and install McAfee's software (which I did several times), neither machine would accept the download and install attempts. She had just spent the $100 for a two year subscription too. I ended up having to call the McAfee customer service department, and they said Dell has a firewall on these machines that will not let you install third party security software unless it is through Dell. I have never heard of this before, and seemed like a false explanation from their end. In any case, I had to let them take control of the computers remotely to get McAfee's software installed. It took an hour and a half on the phone with a guy who spoke rough English to get them both up to speed with security software. Not terribly bad on McAfee's end, I think.

Anyway, without that minor hiccup trying to get McAfee installed there were no issues; not a single dead pixel on either machine, etc. I have only bought and worked with these new laptops from Dell, and an ASUS laptop which is for my personal use, and like my ASUS, there were several useless programs pre-installed. I hope this is not becoming the norm, but getting rid of the pre-installed stuff you do not want is easily taken care of through the Programs and Features in the Control Panel. The sound is not that great, but that is normal for laptops in my experience. A nice pair of headphones that can fix that. Ultimately, this is a pretty good machine that will serve any general purpose needs. But if you can afford it, I would still recommend an Ultrabook.
66 comments19 of 19 people found this helpful. Was this review helpful to you?YesNoReport abuse
on October 9, 2012
I'm not sure what all of these other people on here are complaining about. This laptop is outstaning! It's been flawless and lightning fast for me ever since I got it! You won't find a better laptop for the money. In response to one of the previous reviews, there really isn't any bloated software on here from Dell at all. I highly recommend this laptop.
0Comment7 of 7 people found this helpful. Was this review helpful to you?YesNoReport abuse
on October 29, 2012
Bought instead the 15R with 6GB mem and 1T hard drive for $499.99. This one also has the same body structure. Notice the plastic around the keyboard squeaks and has hollow feeling. This is unacceptable for this price. I returned mine and also at the store noticed that the ones at display do have the same problem. I then search online and found this:
Build quality is generally pretty strong for a mostly plastic notebook, but you'll notice some minor flexing in the plastics if you firmly squeeze the notebook in your hands or press hard on the keyboard while typing. The main chassis, while reasonably strong, has a "hollow" feeling which makes you think there is some unused space inside this black box.

Please note that the body construction is the same in 15N
0Comment6 of 6 people found this helpful. Was this review helpful to you?YesNoReport abuse
on December 9, 2012
This laptop has worked great for me, it's perfect for what I use it for which is personal home use. The bonus was having Windows 7 on it and not 8. I would definetly recommend getting your hands on one before they are all gone.
0Comment2 of 2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on November 26, 2012
The Laptop would not start up at all. All I got was beeps and a blank white screen. Dell tech said send it to them to get the motherboard replaced. It will take 10 business days to repair after they receive it (not counting 2 business days to receive the return box + shipping time to Dell + shipping back to me). With shipping and repair time it will probably be 16 business days before I have my new computer. Maybe I will have my new computer by Christmas. Be very careful and think hard before you buy it.
0Comment1 of 1 people found this helpful. Was this review helpful to you?YesNoReport abuse
on January 2, 2013
Laptop configuration was good(good cpu, good hdd, good memory, etc), but the keyboard was so bad, looked like it was made for $2 in some teenager's garage...returned it...!!
0Comment1 of 1 people found this helpful. Was this review helpful to you?YesNoReport abuse
on June 3, 2014
We have about 14 of these in use at our two car dealerships. Dell and Amazon have made it easy for me to keep our computers up to date.
0Comment1 of 1 people found this helpful. Was this review helpful to you?YesNoReport abuse
on July 2, 2013
I ordered a Dell Laptop from Amazon. Specifications were to be Windows 7 premium, 64 bit edition, 1 TB Hard Drive, 6 GB of RAM Memory. I received the laptop yesterday. It had Windows 8l, 4 GB of RAM Memory, and a 650 MB Hard Drive. After turning it on and finding this out, I immediately contacted the seller, not Amazon, and have shipped the system back. Remember to be wary if you are purchasing anything through the mail. The sender said, "I thought that it matched the Specifications Given on the Amazon Site". This was also supposed to be a new system, but the seller said that "It was my personal laptop". Not new to me.

I will try one more time to purchase something like this from Amazon, but if the results are as bad this time as they were the first time, I will never purchase from them again.
0CommentWas this review helpful to you?YesNoReport abuse
on May 19, 2014
I got this computer since it had the right intersection of specs and price. So far I've been happy with it and don't intend to replace it any time soon.

Tons of memory.
Runs fast.
Intuitive user experience.

It runs kind of hot.
Heavier than some models, although not terrible.
If I put it in sleep or hibernate mode when the power source is disconnected, sometimes it shuts down.
Takes a while to turn back on sometimes.
Mousepad track acts up sometimes. Didn't start that until the last few weeks.
0CommentWas this review helpful to you?YesNoReport abuse

Questions? Get fast answers from reviewers

Please make sure that you've entered a valid question. You can edit your question or post anyway.
Please enter a question.

Send us feedback

How can we make Amazon Customer Reviews better for you?
Let us know here.