Top critical review
34 of 35 people found this helpful
Neat watch, but large. UPDATE: Terrible customer service upon product malfunction! Don't waste your money!
on November 27, 2012
Hugely disappointing experience with this watch. It stopped working altogether within 6-7 months of receiving it. I thought this could be OK, because it was under warranty. Well, huge disappointment again. Stuhrling's policy is such that they might repair it it at no cost, but only if (1) we pay the shipping both ways, and (2) they deem the defect to be the fault of the manufacturer. The shipping thing is the big issue -- I paid $80 for this watch, and they want me to pay a full $80 ($40 flat rate each way, from Canada) to ship it back to them!!! I asked if they would waive the fee, considering that it's the cost of the item over again, that I bought the product with a good-faith understanding of the warranty, and that it is in fact their defective merchandise, but they wouldn't, because they deemed the time period from the date of purchase too long to justify such a waiver, despite it being well within the warranty period. I could not justify paying this pretty outrageous fee, especially since I had no assurance that they would be honest in their assessment of whether the malfunction was their fault or mine, which would then also leave me with the bill to pay for the repairs, in addition to the shipping. So, I am left with a piece of garbage because I refuse to pay this ridiculous fee, and they are left with a customer who will never buy their products again.
So, if you you are considering buying this or any other Stuhrling product and the warranty figures into your decision, don't expect them to make good on it if something goes wrong, at least not without you paying through the nose for shipping they ought to be covering anyway. They don't appear to care about making it right when their products malfunction without taking their customers for a ride in the process. So much for pride of workmanship or customer service. The company seems totally unconcerned with these matters, in my experience.
I purchased this watch for my husband for Christmas. It is really neat looking. I like to see the mechanical parts at work. It also doesn't require a battery, which is awesome. However, it is HUGE. It looks very large on his wrist, so look at the size specifications before you decide. I'm sure that he will get use to it, but you may be turned off by the size.